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1Q. What sizes do neoromantic dresses come in?
A. all neoromantic dresses come in customize, please visit Customize.
2Q. Does neoromantic offer custom designs?
A. We make each gown to fit your body, not some set standard of sizes. Therefore we could supply the size whatever you need. Customer could provide their own design with photo or talk to our sales about their desired design. Please Contact Us.
3Q. Does neoromantic offer custom colors?
A. Yes. All neoromantic customers can choose their favor colors, specific requirement please Contact Us.
4Q. What's your payment method?
A. We accept T/T in advance for larger amount and credit card through Paypal for smaller amount.
5Q. How do customer customize by themselves?
A.Please visit Customize.
6Q. How long does it take for production?
A. The average gown takes 15-25 days for final completion, depending on the amount of detail and hand work.
7Q. How long does it take to deliver by courier?
A. Within Asia 1- 2 days, Europe and USA 3-4 days. Delivery by USP,DHL and China Air Express.
8Q. How should I return the RMA?
A. There is a RMA form for you fill before you return anything, as your feedback on the RMA is essential to make improvement. Your will be responsible for the freight from your place to us.
9Q .What if I change my mind about fabrics or trims?
A. Once your fabrics and trims are ordered from our suppliers, design changes may result in additional charges. Do we mind? No - because your gown is custom made, you have the luxury of changing your mind!
10Q. Do you have gowns available other than what is in your design gallery?
A.We constantly in the process of developing new designs and making samples of current designs. If you are interested, please contact us.
11Q. How do I know what size to order?
A. We constantly in the process of developing new designs and making samples of current designs. If you are interested, please contact us.
12Q. Do you have gowns available other than what is in your design gallery?
A. You can place an order with us online, by fax, phone, or mail. We have a secure server and gladly accept Visa, Master Card, American Express and Discover. Please see our Ordering Information page.
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